Shipping policy

Free Shipping
We offer free standard shipping on eligible orders within the United States. We do not ship to U.S. territories or protectorates, P.O. boxes, private mailboxes, or APO/FPO addresses. We currently do not ship to Guam, Puerto Rico, the Northern Mariana Islands, the U.S. Virgin Islands, the Marshall Islands, Alaska, or Hawaii. Orders placed with an unsupported shipping address may be delayed or canceled.

Order Processing
After your payment is confirmed, we typically process your order on the same business day. In some cases, processing may take up to one business day. Orders placed outside business hours, on weekends, or on holidays are generally processed on the next business day.

Estimated Delivery
Delivery usually takes 2–4 business days after your order ships. This is an estimate, not a guarantee. Carrier schedules, weather, and other factors may affect delivery. Please check your tracking information for the latest updates.

Tracking Information
For orders processed during business hours, we usually send tracking information on the same day your order ships. In some cases, it may take up to 48 hours after shipment for tracking information to become available or update. If it is still unavailable after 48 hours, please contact us at customerservice@autoroundparts.com or +1 888-803-1368. Our customer service hours are Monday–Friday, 9:00 a.m.–6:00 p.m. Eastern Time (ET).

Damaged, Missing, or Incorrect Items
Please inspect your package and items when they arrive. If anything is damaged, missing, or incorrect, contact us as soon as possible so we can help with next steps and avoid unnecessary return shipping charges. Please report these issues within 30 business days of delivery.

Delayed, Lost, or Stolen Packages
If your package has not arrived within two full days after the carrier’s estimated delivery date, please contact us. Claims for lost shipments must be submitted within 30 days of the shipment date. Lost or stolen package claims are handled through the carrier, and we can assist you with filing a claim.

Business Days
Business days are Monday through Friday and exclude weekends and holidays.