Refund policy

Refunds and Returns

Products purchased from Autoround can be returned within 90 days of shipment receipt. We aim to ensure you find what you need on our site efficiently and effortlessly. However, if you wish to return your purchase within 90 days, we have made the return process straightforward and hassle-free.

1. Order cancellations
Orders can only be canceled before the item has been shipped, and a full refund will be issued in such cases.

2. Accepted Return 
Items are eligible for return within 90 days of shipment receipt under the following conditions:
(1) The part received was defective.
(2) The part received does not match the ordered product.
(3) The part received was damaged.
(4) The part received did not match the item description.
(5) The part failed during intended use.
(6) The part is no longer needed.
(7) The part was purchased by mistake.

Autoround will cover the return shipping costs if we made a shipping error or if the product was defective when shipped from Autoround's fulfillment center. Please ensure that the returned parts are unused and in their original condition, and include all items and components in the original packaging.

3. Return Process
Returning products to Autoround is a simple process. Follow these steps to complete your return request:
(1) Contact us at customerservice@autoroundparts.com with pictures of the issue and/or a description of the problem to get the return address.
(2) Pack the goods into the original box, seal it, and when the goods are sent out, give us the shipment tracking number in time.

4. Receive a Replacement or a Refund
Once we receive the product and it meets the return requirements, we will ship a replacement or issue a refund to the original payment method. The replacement or refund delivery time depends on the carrier or payment platform.

PayPal refunds may take up to 48 hours to process and appear in your account.
Credit card refunds may take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries involved.

5. Important Notes
Note 1: Before returning the product, please ensure that your return request has been approved.
Note 2: For replacements, if there is a difference between the original order and the replacement, we will contact you before shipping the replacement. Refunds will be issued for the actual price of the order. The shipping fee will not be refunded if the return is due to customer reasons (e.g., change of mind or incorrect order).
Note 3: For returns that are not the result of a product defect or an error in our listing, the customer will be responsible for the cost of return shipping.

For any questions during the return process, please contact our customer service team via Live Chat or email:customerservice@autoroundparts.com.