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Help & FAQs

General

Are all parts new?

Yes, all of our parts are brand new. They are designed to fit and function just like the original parts, and in some cases, even better.

Will this part fit my vehicle?

Our parts are guaranteed to fit the specific vehicle listed. You can verify compatibility by entering the year, make, and model in the search bar and checking the notes on the product page.

Is Autoround a secure website?

Yes, Autoround Parts uses industry-standard technology to ensure secure online transactions and enhance payment security.

Ordering

Can I cancel my order?

If your order was placed at autoroundparts.com, please contact customer service at customerservice@autoroundparts.com to review the status of your order. If your order has already been shipped, it cannot be canceled.

What are my payment options?

We support the following payment methods to ensure a smooth and convenient checkout process:

  • Credit and Debit Cards: Visa, MasterCard, Maestro, Diners Club, Discover and American Express
  • E-Wallets: PayPal, Apple Pay and Google Pay

Is it safe to make a payment on the Autoroundparts website?

Yes, your payment security is our top priority. We utilize industry-standard security measures to protect your personal and payment information during online transactions.

Will my payment information be stored?

For your security, we do not store your complete payment card information on our servers. Only the necessary data required to process your transaction is temporarily held and protected by our secure payment gateways.

Shipping

How long will it take to receive my order?

It normally takes 2-6 business days.

My tracking info says my package was delivered, but I have not received it.

If your tracking info says delivered but you haven't received it, please check your mailbox and with neighbors first, then contact the shipping company or our customer service team for assistance.

What is your shipping policy?

Please click here to see our shipping policy.

Returns and Refunds

What is your return policy?

Please click here to see our return policy.

How do I return a product?

To return or exchange a product, please contact customer service at customerservice@autoroundparts.com and have your order number ready for reference.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.